FAQs
Frequently Asked Questions - HP TRADE HUB
Orders & Payment
Q: How long does it take to process my order?
A: Orders are processed within 1-2 business days (Monday-Friday). You will receive a confirmation email once your order is shipped.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express) and PayPal.
Q: Can I modify or cancel my order after placement?
A: Please contact us immediately at support@hptradehubltd.shop. We can only modify orders that haven't been processed for shipping.
Shipping & Delivery
Q: What are your shipping options and costs?
A: UK: Free standard shipping (2-4 business days)
International: £17.99 standard shipping (3-17 business days)
Free international shipping on orders over £150
Q: Do you ship worldwide?
A: Yes, we ship to most countries. Some restrictions may apply. Contact us for specific destinations.
Q: How can I track my order?
A: You will receive a tracking number via email once your order ships. You can track it on our website or the carrier's site.
Returns & Refunds
Q: What is your return policy?
A: We offer 45-day returns for unsatisfactory items. Products must be unused, in original packaging. UK customers enjoy free returns.
Q: How long do refunds take?
A: Refunds are processed within 5-10 business days after we receive and inspect returned items.
Q: What if I receive a damaged item?
A: Contact us immediately at support@hptradehubltd.shop with photos. We will arrange a free replacement or refund.
Product Information
Q: How do I care for limestone products?
A: Clean with mild soap and water only. Avoid abrasive cleaners and dry thoroughly after use.
Q: Are rattan and wicker products water-resistant?
A: While naturally water-resistant, we recommend keeping them away from excessive moisture and wiping dry after use.
Q: Are your bath mats machine washable?
A: Most are machine washable (check individual product care labels). We recommend hang drying.
Warranty & Repairs
Q: What does the 1-year warranty cover?
A: It covers manufacturing defects and workmanship issues. It does not cover damage from misuse or normal wear.
Q: How do I make a warranty claim?
A: Email us at support@hptradehubltd.shop with your order details, photos of the issue, and a description of the problem.
International Orders
Q: Are there any additional costs for international orders?
A: Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Q: How long do international orders take to arrive?
A: Typically 3-17 business days, depending on the destination and customs processing.
Contact & Support
Q: What are your customer service hours?
A: Monday-Friday: 9:00 AM - 5:00 PM GMT
Email: support@hptradehubltd.shop
Phone: +44 20 8551 7691
Q: How quickly do you respond to emails?
A: We aim to respond to all emails within 24 hours during business days.
Product Quality & Sourcing
Q: Where are your products made?
A: We source from quality manufacturers worldwide, with particular emphasis on ethical production and sustainable materials.
Q: Are your products eco-friendly?
A: We prioritize sustainable materials and ethical manufacturing practices across our product range.
Wholesale & Trade
Q: Do you offer wholesale pricing?
A: Yes! Contact us at support@hptradehubltd.shop for wholesale inquiries and trade pricing.
*Can't find the answer you're looking for? Contact our friendly customer service team at support@hptradehubltd.shop or call +44 20 8551 7691. We're happy to help!*